Automotive Dealer Consulting™, LLC is pleased to announce the Opening of its International Training Academy
in Caguas, Puerto Rico on the campus of Mechanical Institute of Technology. Training courses are designed for all dealership positions with entry level and advanced curriculums available in English or
Spanish. Most courses will carry full credits toward Associate and Bachelor degrees. Why send dealership employees to training?
Most people enter the automotive business in the same way. No training, poor support material, no system to operate
within, inconsistent pricing methods, no tools , untrained staff, etc. What people usually receive is a pen, 2-3 hours of observing the employee with the best performance (who is to busy to help ) and a
manager that says " get out there and handle those customers" "oh yeah" don't forget to sell something"
! Then once a year the factory representative advises that you have to send someone to a 1 day class and thats
called "ongoing training".. Few people survive this environment causing extreme turnover in all key customer contact positions. If they do survive, we call them EXPERIENCED!
Unfortunately, the above is a true picture of our industry. With this in mind, ADC developed the "ADC International Training Academy", dedicated to providing dealers and manufactures a service to train employees for
positions before putting them on the front line and continue training throughout their careers.We also realize the need for continuous training due to stagnation in a position, management changes, changing
market conditions, product changes, manufacture direction and employee turnover and the need to continue learning and improving ones self.
What positions in your dealership receive the most customer contact daily?
- Service Advisor
- Telephone Operator
- Cashier
- Porter
- Greeter/Receptionist
- Parts Counter/Phone personnel
- Shuttle Drive
- Service Manager
What positions in your dealership receive the LEAST amount of training?
- Service Advisor
- Telephone Operator
- Cashier
- Porter
- Greeter/Receptionist
- Parts Counter/Phone personnel
- Shuttle Driver
- Service Manager
You cannot expect continued customer loyalty , profitability and good CSI scores without investing in your staff with training.
" Customer loyalty" is everyone's focus for the future. Current Training Programs & Courses
- Building a Retail Team Course
- Telephone Skills Training
- Leadership Skills Course
- Non-Confrontational Selling Course
- Basic Parts Management 101
- Basic Service Management 101
- Basic Service Advisor Skills 101
- Advanced Service Advisor Skills 201
- Advanced Service Management 201
- Process and Procedure Development
Why send employees to Puerto Rico? We offer a state of the art training environment with hands on, bilingual dealership experienced consultants performing training. The airfare and hotel cost are the same as
going to Atlanta, Chicago, Los Angles or Dallas! Reward your employees at no extra cost!Some classes visit area ADC client dealerships to visually see different customer processes, production methods,
sales procedures, dispatching , delivery , greeting and other operating systems. As we all know ,employees are your business. Without competent, happy, trained employees, you would not be in business. ADC believes that employees will receive the best training and build loyalty to the dealer and brand from their training experience in Puerto Rico. For more information, click on our email link below! mailto:training@consultadc.com |
