With increased technology and advanced computer applications, WHY do dealerships today still experience the same process,
procedure and profitability problems as 20 years ago? Poor customer experiences - Low or unmovable CSI scores - Minimum customer
retention - Decreasing profits and no measurable increase in customer pay parts and labor sales. "Certain customer
processes and procedures have deteriorated or completely disappeared rather than improving with technology".
William F. Cox - CIP,MBA......Cox,Nentwich & Associates Automotive Dealer Consulting™ understands that a successful solution means not only involving your staff, but working side by side while
obtaining "buy in" and support of improvement solutions. ADC™'s proven solutions and systems are customized to meet the individual dealer and manufactures needs or goals. Our International Consultants
are "HANDS ON "teachers with successful retail experience providing your staff with "real life " usable solutions. Adding to your success is ADC™'s
continuing involvement in your operation through continuous training visits to maintain and further success. We believe that is what makes Automotive Dealer Consulting™ the firm to partner with to increase
profits and customer loyalty. CONSULTING SERVICES AND PROGRAMS
- Fixed Operation Assessment Analysis
- Variable Labor Rate Design and Implementation
- Merchandising systems including Service Maintenance Menu design and printing
- Competitive Pricing Design
- Technician Production Systems (Simple Support and Lateral Group Systems. Team Production Systems)
- Appointment Systems (Computer Utilization)
- Time Management Scheduling Systems (Hours To Sell)
- Service Systems Restructuring ™
- Service Management System ™
- Performance Tracking & Benchmarking Systems
- ADP™ and R&R™ Computer System Electronic Service Pricing Customization/Setups and Training.
- ADPä and R&Rä Computer System Utilization Improvement Training Ongoing Training, Support and Follow up
- Fixed Operation Management "Workshops" (20 Groups)
- Monthly Financial and Performance Tracking and Review
- Telephone "Mystery Shopper" Services
- P C Based Service and Parts Pricing Systems
We have an "unconditional 100% money back guarantee" on all of our services. |
